Return and Refund Policy – SeverConfl

This policy explains how SeverConfl handles cancellations, modifications, and refund-related requests. Our aim is to ensure a transparent and fair process that supports clear communication between users and our team.

1. Type of Services Offered

SeverConfl provides information and access to curated travel experiences. We do not sell tickets, flights, or accommodations directly. All planning assistance and listed experiences are informational or pre-booking in nature unless specified otherwise.

2. Requesting a Change

If you submitted a message through our contact form and wish to change the nature of your request, you can contact us to clarify or update your details. We will do our best to support your needs, provided the request is reasonable and timely.

3. Cancelling a Request

You can cancel an inquiry or pause communication at any time by notifying us via email. Since we do not process payments directly through the site, no financial transaction occurs through SeverConfl.

4. No Direct Refund Handling

As SeverConfl does not collect payments or process bookings on behalf of third parties, refund requests for purchased services must be addressed directly with the respective provider. We can support clarification but are not involved in financial transactions.

5. Assisted Bookings (if applicable)

In cases where we support users with third-party bookings by request, we will inform users of the refund policy applied by that provider in advance. SeverConfl does not influence or alter external terms.

6. Service Quality Issues

If you experience issues related to information listed on our site (e.g., outdated descriptions), we welcome feedback. We review all comments and, if necessary, update content to reflect the most accurate details available.

7. Timeframes

We respond to refund- or change-related messages within 1–2 business days. While we do not issue refunds, we aim to assist with any communication between the user and third-party providers when relevant.

8. Policy Updates

We may adjust this policy from time to time to reflect how services are provided. The latest version will always be available on this page with an updated effective date.

Contact Us

If you have any questions about this policy or need to clarify something related to your message, feel free to contact us:

Address: 75 Borough High St, London SE1 1NH, United Kingdom
Phone: +44 20 7407 2056
Email: [email protected]